This guide explains the various settings available in the Webplanex Loyalty Wallet App and how they help you manage your customer reward and wallet program effectively.
Accessing Settings
- Open the Webplanex Loyalty Wallet App.
- Click the Settings button from the navigation menu.
General Settings
The General section allows you to configure basic wallet program settings.
- Store Details: Store details are automatically fetched from Shopify and cannot be edited from the app settings.
- Shop Currency Format: Configure the currency format displayed in the customer wallet, reward balance, and other offer-related sections of your store.
- Reward Title: Customize the name of your reward wallet, such as Store Cash, Reward Points, Wallet Balance, or Loyalty Cash.
- Multiple Languages: Enable language translation support to display wallet-related content in multiple languages for your customers.
Customer Orders
Manage how rewards are assigned and credited based on customer orders.
- Rewards Eligibility: Choose whether customers can earn rewards on online payments, offline payments, or both payment methods.
- Rewards Assign On: Select when rewards should be credited to customer wallets, such as on Order Fulfillment or Order Delivery.
Email Notifications
Configure email notifications for both store administrators and customers.
- Admin Notifications: Enter your store email address to receive notifications related to wallet activities.
- Reward Redemption Notifications: Enable notifications when customers redeem rewards.
- Wallet Summary Notifications: Receive wallet summary reports directly via email.
- Customer Notifications: Notify customers about rewards earned, reward redemption, wallet balance updates, and other wallet-related activities.
Reward Earn Rules
Manage reward earning conditions and restrictions.
- Disable Rewards on Wallet Redemption: Prevent customers from earning additional rewards on orders paid using wallet balance.
- Revert Customer Rewards: Automatically deduct previously awarded rewards when an order is cancelled or refunded.
Wallet Redemption Rules
The Wallet Redemption Rules section allows you to control how customers can redeem their wallet balance and manage reward usage restrictions.
Wallet Redemption Settings
Configure conditions that customers must meet before they can redeem their wallet balance.
- Less Than: Customers can redeem rewards only if their wallet balance is below a specified amount.
- Greater Than: Customers can redeem rewards only if their wallet balance exceeds a specified amount.
- Fixed Balance Requirement: Customers must have a specific wallet balance before redemption is allowed.
These settings help you manage reward redemption according to your business requirements.
Rewards Usage Rule
Set a minimum purchase amount required before customers can use their wallet balance during checkout.
- Example: If the minimum purchase amount is $50, customers can redeem wallet rewards only when their cart value is $50 or more.
This helps encourage larger purchases while allowing customers to redeem their rewards.
Customer Redemption Combinations
Control whether customers can combine wallet rewards with other discounts and offers.
- Allow customers to use wallet rewards together with app-generated offers.
- Allow customers to combine wallet rewards with Shopify discount codes.
- Allow customers to use both wallet rewards and promotional offers in the same order.
This setting provides flexibility in how rewards and discounts are applied.
Rewards Expiration
Configure wallet balance expiration rules to encourage timely reward usage.
- Set a fixed expiration period (days, months, or years).
- Choose a custom expiration date.
- Automatically expire unused wallet balances after the selected period.
This helps maintain an active loyalty program and encourages repeat purchases.
Summary
The Wallet Redemption Rules section helps you manage how customers use their wallet balance by setting redemption conditions, minimum purchase requirements, discount combinations, and reward expiration rules. Proper configuration ensures a balanced and effective loyalty program for your store.
Summary
The Settings section allows you to customize your wallet program, reward eligibility, notifications, and reward rules. Proper configuration helps create a seamless loyalty experience for customers while maintaining accurate reward management for your store.