WebPlanex-Loyalty Wallet allows merchants to configure how long rewards remain available in customers' wallets after they are credited. This helps manage the rewards program budget and encourages customers to redeem their rewards within the selected period.
Eligibility:
This feature may require a plan upgrade. Upgrade to the Medium or Advanced plan if it is unavailable on your current plan.
Enabling Reward Expiry:
- Navigate to Settings: Open the WebPlanex-Loyalty Wallet app and go to Settings.
- Open Reward Expiration: Select Rewards Expiration from the settings menu.
- Choose the Expiry Duration: Under Customer Rewards Expiration, select your preferred duration:
- No Expiration
- 30 Days
- 2 Months
- 3 Months
- 6 Months
- 1 Year
Once configured, rewards expire according to the selected duration, calculated from the date they are credited to customers' wallets.
Reward Expiration Reminder Emails:
Merchants can configure expiry reminder email notifications to remind customers about their rewards before they expire.
Important Note:
Reward expiration scheduling follows the Europe/Berlin time zone (UTC+01:00), as indicated in the app settings.
