Knowledge Base

Customer Emails & Templates

By Mehul
Updated on September 22, 2026

Here's a summary of the guide on how to set up and customize email templates in the Webplanex wallet app:

  1. Accessing Email Settings:
    • Locate the "Settings" button on the navigation bar within the app.
    • Click on the "Email Settings" button in the top corner.

  2. Available Email Templates:
    • Store Cash Earned (To Customer): Notifies customers when they earn store cash.
    • Referral Completed (To Customer): Informs customers when they successfully complete a referral.
    • Balance Expiry Reminder (To Customer): Reminds customers about their expiring wallet balances.
    • Balance Summary Mail (To Customer): Notifies customers about their wallet balance.
    • Store Credit Mail (To Customer): Notifies customers when they earn store credit.
    • Coupons Reward Mail (To Customer): Notifies customers when they receive a discount coupon.
    • Birthday Reward Mail (To Customer): Notifies customers when they receive a birthday reward.
    • VIP Program Mail (To Customer): Notifies customers whenever their VIP tier is upgraded or downgraded.
    • Wallet Summary Mail (To Admin): Notifies admins about the wallet summary.
    • Reward Redemption (To Admin): Alerts store admins about customer balance redemptions.

  3. Editing Email Templates:
    • Click the "Actions" button alongside a template and select "Edit".
    • Customize the content, formatting, and subject line within the editor.
    • Utilize available email variables to personalize the messages with relevant information.

  4. Sending Test Emails:
    • Use the "Actions" button and choose "Send Test Email".
    • Enter the email address where you'd like to receive the test message.
    • Click "Send" to preview the template's functionality.

Important Notes:

  • SMTP configuration is optional. If SMTP is not configured, Customer email notifications will still be sent successfully through the system.
  • If you prefer to use your own domain email server, you can configure the SMTP settings by following the steps link.

How to configure Email SMTP settings?