This summary explains how the Tier Program works within the Webplanex Wallet App to assign store cash rewards based on a customer's order value.
Key Points:
- Enabling the Tier Program in the admin area links customer tiers to order purchase amounts.
- Customers are automatically assigned a tier level based on their order value.
- Each tier level offers a specific store cash reward within the customer's wallet.
Level Retention Condition:
- Some tiers might have a "Level Retain" condition.
- To retain the assigned tier, a customer needs to:
- Place their next order within a specified maximum number of days (Max Days).
- Meet the minimum purchase amount required for the tier (Minimum Purchase Amount).
Downgrading Tiers:
- If a customer fails to meet the "Level Retain" condition (minimum purchase within max days), their tier level will be downgraded.
Maximum Store Cash:
- Customers will only receive the maximum store cash amount allowed by the Tier Program, even if multiple campaigns are active.
- If two campaigns offer tier-based store cash, the system will prioritize the campaign with the higher maximum store cash.
Example:
- Imagine a store has two tiers: Bronze and Silver.
- Bronze tier requires a minimum order of $100 and offers 2% store cash.
- Silver tier requires a minimum order of $200 and offers 5% store cash.
- A customer places a $150 order, qualifying for the Bronze tier and receiving 2% store cash.
- To retain the Bronze tier for future purchases, the customer must place their next order within the allowed "Max Days" with a minimum of $100.
- If they fail to meet this requirement, their tier might be downgraded (potentially to a tier with a lower store cash percentage).
Benefits:
- The Tier Program incentivizes customers to make higher-value purchases to reach and retain higher tiers with greater store cash rewards.