Theme Version Compatibility:
- The ability to see and use app extensions relies on your theme version.
- App extensions are only compatible with themes on version 2.0 or higher.
Troubleshooting Steps:
- Check Theme Version: Locate your theme's version number. This information might be found in the theme settings, documentation, or theme preview area (if applicable).
- Update Theme (if possible): If your theme is older than version 2.0, see if there's an update available that offers app extension compatibility. Updating your theme might be the easiest solution.
- Contact Theme Support: If updating isn't an option, reach out to the support team for your specific theme. They might have alternative solutions for it.
Implementation Support:
- If you decide to proceed with WebPlanex team integrating theme extensions for your store, We require store access to perform the integration.
- You can contact us at support@webplanex.com to discuss this option further.