Webplanex Wallet offers two key reports to provide insights into your store cash program's performance:
Navigate to Reports: Locate the "Reports" button on the navigation bar within the Webplanex Wallet app.
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Store Cash Reward Reports:
Locate Store Cash Report: Locate the "Store Cash Report" button on the navigation bar within the Webplanex Wallet app.
This report delves into customer store cash activity within your program. You can filter and export data based on various criteria:
Customer Store Cash Rewards Activity:
- Store Cash Earned: Analyze how much store cash customers are accumulating through purchases and various offers.
- Store Cash Redeemed: Track the amount of store cash customers are using towards purchases.
- Coupon Code Usage: Monitor customer utilization of coupon codes generated from their wallet at the time of redemption.
- Store Cash Status: Understand the current status of customer store cash (e.g., pending, available, used).
- Applied Offer Names: Identify specific store cash offers customers are participating in.
Filter and Export:
- You can filter the store cash report data by date range to analyze specific periods
- Additionally, you can filter by specific offers to understand individual offer performance.
- The report allows exporting the filtered data in a CSV (Comma-Separated Values) file format. This enables you to import the data into spreadsheets or other analysis tools for further exploration.
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Wallet Redemption Report:
LocateWallet Redemption Report: Locate the "Wallet Redemption Report" button on the navigation bar within the Webplanex Wallet app.
This report focuses on successful Store cash redemptions used towards purchases. Here's what you can glean:
Customer Redemptions: Identify customers who have used Store cash for purchases.
Redeemed Store cash: Track the specific amount of Store cash redeemed by each customer.
Coupon Code Usage: The coupon code usage for redemption process from their wallet.
Total Order Amount: Analyze the total order value associated with each store cash redemption.
Export for Analysis: Similar to the store cash report, you can export this report data in CSV format for further analysis using spreadsheets or other data exploration tools.
Benefits of Valuable Reports:
Customer Behavior Insights: Gain valuable insights into customer behavior regarding store cash earnings, redemption patterns, and coupon code usage.
Offer Performance Evaluation: Evaluate the effectiveness of specific store cash offers and identify areas for improvement.
Program Optimization: Use the reports to optimize your store cash program by tailoring offers, adjusting store cash rates, or refining coupon code strategies.
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Store Credit Report:
LocateStore Credit Report: Locate the "Store Credit Report" button on the navigation bar within the Webplanex Wallet app.
This report focuses on successful store credit redemptions used towards purchases. Here's what you can glean:
Customer Id: Identify customers who have given store credit.
Amount: Track the specific amount of store credit given by each customer.
Expired Date: The specified date after which the store credit becomes invalid and can no longer be redeemed.
Export for Analysis: Similar to the store cash report, you can export this report data in CSV format for further analysis using spreadsheets or other data exploration tools.
Benefits of Valuable Store Credit Reports:
Customer Behavior Insights: Understand how customers earn and utilize store credits, including redemption trends and patterns in credit usage.
Offer Performance Evaluation: Assess the success of specific store credit promotions and identify opportunities to enhance engagement.
Program Optimization: Leverage these insights to refine your store credit program, such as adjusting credit values, expiration dates, or redemption incentives for better customer satisfaction and retention.