There's a distinction between store cash
Redemption start date and Expiry date in Webplanex Wallet. Here's a breakdown:
Navigate to Settings: Locate the "Settings" button on the navigation bar within the Webplanex Wallet app.Within the settings menu, look for a section related to "Setup Store Cash Balance Expiry Time".
Store Cash Redemption Start Date:
- You can leveragecustom date settings within the "Store cash Balance Expiry Time" section (Settings menu) to control store cash redemption.
- By selecting "Custom Date Settings" and setting a Start Date, you essentially delay when store cash becomes available for customer redemption.
Impact:
- Store cash earned before the Start Date won't appear in the customer's wallet and cannot be redeemed until the Start Date arrives.
- Store cash earned on or after the Start Date will be credited to the customer's wallet and become redeemable.
Store Cash Expiry Date:
- This refers to the date after which the credited store cash expires and is no longer usable by the customer.
- You define both the Start Date (when store cash becomes available) and the Expiry Date (when it expires) for specific control.
Example Scenario:
- Let's say you set a Start Date for store cash redemption as July 1st and an Expiry Date as December 31st of the same year.
- Customers who earn store cash before July 1st won't see it in their wallet until July 1st.
- From July 1st onwards, any earned store cash will be credited to the wallet and can be redeemed until December 31st. After December 31st, any unspent store cash will expire.
Key Points:
- Custom date settings allow you to control the timeframe during which customers can redeem their earned store cash.
- Setting a Start Date delays the availability of store cash in customer wallets.
- The Expiry Date defines the deadline for customers to use their credited store cash before it disappears.
Important Note:
The expiry calculations are based on Webplanex Wallet's server time. Be mindful of the time zone difference to avoid unintended expiry times.