Knowledge Base

What is a credit note, and when is it generated in our plugin?

By Krupali
Updated on November 24, 2025

Credit Note Information:

A credit note is a document issued to the customer when an order is canceled, refunded, or partially refunded . It serves as proof that the credited amount has been returned to the customer.

In our plugin, a credit note is automatically generated when:

  • An order is canceled, or
  • A refund is issued for a previously paid invoice.

Please note: In cases where only the product is returned, a credit note will not be generated.