Knowledge Base

What is a credit note, and when is it generated in our app?

By Vaishnavi
Updated on June 03, 2025

A credit note is a document issued to a customer when an order is canceled or refund and partially refund. It serves as proof that the amount has been credited back to the customer’s account.

In our app, a credit note is automatically generated when:

  • An order is canceled
  • A refund is issued for a previously paid invoice.

In our app in the case of return or only amount refund, credit note will not generate.