The Store FAQ feature in SpeedBoostr: Google Speed
allows you to create frequently asked questions and answers for your Shopify store. Adding FAQs can help customers quickly find important information about your products, shipping, returns, and other store policies. You can also control where your FAQs appear by using the Status and Assignment settings.
How to Create an FAQ
Follow these steps to create a new FAQ:
- Open the SpeedBoostr: Google Speed app from your Shopify admin.
- Go to Store FAQ from the app menu.
- Click Create FAQ.
- Enter your Question and Answer.
- Configure the required settings.
How to Set FAQ Status and Assignment
You can control how your FAQ is displayed on your store using the Status and Assignment settings.
1. Set FAQ Status
Under the Status section, you can choose one of the following options:
- Published: The FAQ will be active and visible on your store.
- Draft: The FAQ will be saved but will not be displayed on your store.
2. Choose FAQ Assignment
Under the Assignment section, you can decide where the FAQ should appear.
Global
Select Global if you want the FAQ to appear on every product and collection.
Specific
Select Specific if you want the FAQ to be displayed only on selected products or collections.
Example
If you want an FAQ to appear across your entire store, select Global and set the status to Published.
If you want an FAQ to appear only on particular products or collections, select Specific and choose the required products or collections.
After creating and saving an FAQ, it appears in the FAQ list with its Question, Status, Assigned, Updated date, and Edit/Delete actions.
Also this section shows how many FAQs have been created, how many FAQs are created for Products, and how many FAQs are created for Collections.
How to Display FAQs on Your Store
After creating your FAQ, you need to add the FAQ block to your Shopify theme so that customers can see the FAQs on your storefront.
If the app shows the message “FAQ section requires theme setup”, click Add FAQ block.
This will take you to the Shopify theme editor. Add the FAQ block to the desired section of your store and save the theme changes.
After completing the theme setup, return to the SpeedBoostr app and click Refresh to check the FAQ setup status.
Once the FAQ block has been added and the FAQ is Published, it can be displayed according to its selected assignment.
Note: The Add FAQ Block banner appears only when the FAQ block has not yet been added to your theme. Once the FAQ block is added, the banner will no longer appear.
Can I edit an existing FAQ?
Yes. Go to Store FAQ, find the FAQ you want to update, and click Edit. You can modify the question or answer and save the changes.
Can I delete an FAQ?
Yes. From the Store FAQ section, find the FAQ you want to remove and click Delete.
Please note that deleting an FAQ should be done carefully because the FAQ will no longer be available for display.
What are the FAQ statuses?
The FAQ list shows the current status of each FAQ. For example, a Published FAQ is available to be displayed on your storefront once the FAQ block has been properly added to your theme.
Why should I add FAQs to my Shopify store?
FAQs make it easier for customers to find important information without contacting your support team. They can also provide useful, structured information about your store and products.